Live Chat - The Prose and the Con's

_{Live Chat – The Devil is in the Details}

_{Recently, my company has subscribed to the support forum, known as ' Live Chat' which allows interaction between the the 'don't knows' and the ' should know better.' This provides the potential or existing customer, with much needed access to advice, general information, and some poor sod, to reply to them all.}

_{Now, what you may not be aware of, is that once the initial connection is engaged, the company representative can see all the attempts the ' enlightened' inquisitor makes, whilst trying to construct their particular query. Yes, they can watch all your toing and froing, as you do your best to constantly, self-edit, and re-phrase – for what ever reason – the wording of your concern/question. Let me just reiterate this point...the advisor watches every little move you take, every text you make, every error... for goodness sake ! I believe that we are prone to repeat these mistakes for three main reasons: one is of performance pressure – what with the time constraints of being a 'live' connection and two: that the basic keyboard, has a built-in chaos programme, that some whizz-kid created so they can get a cheap laugh at our expense, and three: is our inability to multi-task, as we struggle to formalize our thoughts, while our fingers attempt to download them into a readable format.}

_{After all this, I still decided to take advantage of this facility, myself, as I attempted to apply for a mobile phone upgrade – my current one is so old, that SAGA have approached me, for a possible article in their next publication.}

_{Step one, making contact was easy enough, just one click, and I was through to the next round. Then, I began to make my request for guidance in this matter – surely, for a computer literate user like myself, this should be a quick and simple process. I decided to go with, ' looking to upgrade my first phone in ten years, but don't have an account with you.” I typed with confidence and speed -always a dangerous concoction – upon completion of which, I peered more closely at my handi-work – it was quite a small window, and the words needed greater magnification, than I had at hand. There on the screen, it read, “ upgade my fist pone in tin yers but don ave a accunt wit yo. “ I was shocked and embarrassed, quickly I tried to reverse my misprint, I backspaced my brains out, and typed out again, and again, the correct wording, but for some reason, the keys wouldn't do my commanding, the more I tried, the more frustrated I grew, I became a demon with the mouse, but as the errors mounted, only my curs-ING improved !}

_{Eventually, I panicked and fled the Chat Room, afraid that the advisor, might think I was some kind of, texting, tourettes terrorist or just an illiterate, imbecile.}

_{So, let this be lesson to you all, be careful what you write, you might be surprised at what you read.}

_{In conclusion, I hereby declare that}

_{...Live Chat – is infact the Devil's Forum !}